When you choose where to receive orthopedic care, the quality of your experience matters just as much as the quality of the procedure. That’s a belief OrthoIndy has built its care model around, and Healthgrades’ latest national rankings confirm that commitment is resonating with patients.
For the third consecutive year, OrthoIndy Hospital has been named a recipient of the Healthgrades Outstanding Patient Experience Award, placing the hospital in the top 15% of hospitals nationwide for patient experience. The recognition is based entirely on feedback from real patients, making it one of the most meaningful measures of what it’s like to receive care here.
What makes this award different
Healthgrades evaluates nearly 4,000 hospitals each year using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data across 10 patient experience measures. The survey asks patients about the things that matter most during a hospital stay: how well doctors and nurses communicated, whether medications were clearly explained, facility cleanliness and how prepared patients felt when they went home.
OrthoIndy’s scores consistently exceed the national average across these measures. Ninety percent of patients say they would definitely recommend OrthoIndy Hospital, a rate of 15 percentage points above the national average.
“Better patient experiences are correlated with better health outcomes, which is why patients should always consider patient experience during the care search,” said Dr. Alana Biggers, MPH, medical advisor at Healthgrades. “As an Outstanding Patient Experience Award recipient, OrthoIndy Hospital sets the benchmark for patient experience nationwide, ensuring that every patient feels heard, empowered and confident throughout the care journey.”
Part of a broader standard of excellence
The Outstanding Patient Experience Award doesn’t stand alone. In 2026, OrthoIndy Hospital also earned a Healthgrades America’s Best Hospitals designation for orthopedic care, reinforcing the hospital’s continued commitment to both clinical quality and patient experience.
OrthoIndy Hospital was also recognized for clinical excellence in orthopedic care, including:
- America’s 100 Best Hospitals for Joint Replacement, five years in a row (2022-2026)
- America’s 50 Best Hospitals for Outpatient Joint Replacement, three years in a row (2024-2026)
- America’s 50 Best Hospitals for Outpatient Orthopedic Surgery, three years in a row (2024-2026)
- Five-Star Recipient for Spinal Fusion Surgery, 13 years in a row (2014-2026)
These awards are based on clinical outcomes that include complication rates, patient safety indicators and procedure-specific performance and reflect the same dedication to quality that drives OrthoIndy’s patient experience scores.
A commitment that shows up every day
Dr. Matthew Lavery, president of OrthoIndy, says these results reflect what the OrthoIndy team focuses on at every level of care.
“When patients come to OrthoIndy, they’re trusting us with something deeply personal – their mobility and quality of life,” Lavery said. “Our top priority is to raise the standard of orthopedic care for every patient, every day. These results confirm that our commitment to caring for patients safely, skillfully and compassionately continues to make a real difference in our community.”
That kind of consistency – three straight years of top 15% patient experience scores alongside five consecutive years among America’s 100 Best for Joint Replacement – doesn’t happen by accident. It reflects ongoing investments in how care is delivered, how teams communicate and how patients are supported from the moment they walk in through recovery at home.
What it means for patients
If you’re considering orthopedic care, these rankings offer a data-driven way to evaluate your options. Awards like Healthgrades’ Outstanding Patient Experience recognition give patients a clear signal that a hospital has been independently verified for the quality of the care experience – not just by clinicians, but by the patients themselves.
Learn more about OrthoIndy outcomes and patient success stories and give us a call at 317.802.2000 to request an appointment.
